• Bg Chatsworth House Library

Ticketing: The survival plan

Ticketing: The survival plan

Room 1 | 11:30 – 12:45 | Thursday

Chair: Tim Chambers, TJ Chambers Consultancy (UK)

As the ticketing market struggles to keep pace with the secondary market, pre-sales and increasingly intuitive methods of selling, is there a bigger dilemma challenging the most consumer-facing sector of the business? As tickets increasingly move to where the audience is, 2017 looks to be a watershed year, especially with the entrance of new multinationals into this competitive space. Add in emerging tie-ups with streaming services and there are some seismic shifts at play. So what are traditional ticketing giants doing to remain relevant to artists, promoters, venues and fans? And what’s the plan for surviving the next 12 months intact?

Guest speakers:
Rainer Appel, CTS Eventim (DE)
John Meglen, AEG Live (US)
Andrew Parsons, Ticketmaster UK
Geraldine Wilson, Amazon Tickets (UK)
Paul Wilson, CAA (UK)

Chair's Biog | Tim Chambers

CHAMBERSTim is an international ticketing specialist and consultant with over thirty years’ experience within the live music sector ranging from start-ups to public companies including UK & Pan-European M&A. He was previously the SVP international corporate development for Live Nation Entertainment, and prior to that VP European development for Ticketmaster. Before ticketing, Tim worked with various notable bands from Manchester, directed Factory Records video-arm IKON, promoted at The Haçienda, and then managed a number of London’s venues ranging from The Marquee, Shepherds Bush Empire and the Brixton Academy. Tim currently advises a number of live entertainment organisations seeking to transform their business operations.

Speaker's Biog | Rainer Appel

Rainer Appel 2014Rainer was born in 1963 in Germany, and studied electronic engineering and the law, as well as working as a performing artist. In 1998, he entered the ticketing and live entertainment industry and played an active part in the development of CTS Eventim from a national ticketing company to an integrated global player. Rainer’s current responsibilities at Eventim include legal, international business development and venues.


Speaker's Biog | John Meglen

John MeglenJohn Meglen is president of global touring for AEG Live. He was a founding partner and former president & co-CEO of Concerts West, the touring, exhibition and long-term strategic development arm of AEG Live, a worldwide leader in live entertainment. A music industry veteran with more than 30 years of experience, John co-founded Concerts West in September of 1998. Under John’s leadership the touring department now boasts urban, Latin, country, comedy, pop, rock and international divisions. Recent tours include The Stones, Rod Stewart, Bruno Mars, Usher, Justin Bieber, Enrique Iglesias, The Black Eyed Peas, Paul McCartney, Leonard Cohen, P!nk, Bon Jovi, Tina Turner, Miley Cyrus, American Idols Live, Neil Diamond, Alicia Keys, Ne-Yo, Celine Dion, Kenny Chesney, Carrie Underwood, Taylor Swift, Wisin & Yandel, Julieta Venegas and many more. In 2013, he led the touring department on The Stones’ ‘50 and Counting’ tour across North America and the UK. John is credited with having changed the landscape of Las Vegas entertainment forever when in 2003 Concerts West/AEG Live introduced the successful resident headliner model that began with Celine Dion and her show ‘A New Day’... at The Colosseum at Caesars Palace. The spectacular show played a landmark five-year run with 717 performances that played to nearly 3 million people.

Speaker's Biog | Andrew Parsons

Andrew Parsons UK MDAndrew is the MD for Ticketmaster UK. In this role, he has responsibility for the strategy and day-to-day operation of Ticketmaster and TicketWeb in the UK and is responsible for a staff of more than 500 based across offices in London, Manchester and Glasgow. Andrew has been part of the Ticketmaster business for nearly 20 years gaining unparalleled insight into the ticketing business with a variety of roles, initially working in customer services during college. After joining Ticketmaster full-time, Andrew rose through the ranks of account management into business development, latterly heading up the UK sales team. Before becoming MD, Andrew was the business’ vice president, music & comedy, looking after all aspects of clients’ ticketing strategies.

Speaker's Biog | Geraldine Wilson

Geraldine WilsonGeraldine Wilson is general manager for Amazon Tickets UK and has a background in launching and running start ups inside and outside corporates. Before joining Amazon in 2014, Geraldine was managing director for Micro Merchants at WorldPay and launched WorldPay Zinc, a mobile card payment product for very small businesses. Prior to Worldpay, Geraldine was CEO of mobile telco, Truphone, VP mobile in Yahoo! Europe, and also had a variety of roles at Vodafone UK, Group and Sweden for 12 years, where she launched the UK ‘s first prepay product.  She received an MBA from INSEAD in 1994 and a BA in French and maths from University College Dublin. She is Irish, lives in London and Newbury, is married with two children and is an Arsenal fan.

Speaker's Biog | Paul Wilson

Paul Wilson CAAPaul is an agent at CAA. Starting out as a college promoter and including a stint in management he has a wide range of live industry experience. As the first agent to join Emma Banks and Mike Greek at the new CAA office in London ten years ago he has seen both the rapid growth of that company and the wide-ranging and structural changes across the live music scene. He personally represents a wide range of artists from contemporary (Ben Howard, Lianne La Havas) through to legendary (Tracy Chapman, Pretenders) and also works extensively with new and developing artists. In the past couple of years, he has been behind the live campaigns for a number of successful breakthrough artists including Jack Garratt, Leon Bridges and Nathaniel Rateliff and the Night Sweats. This background gives him a good overview of the current live market and the issues facing the industry. Paul has a rather old-fashioned view that artists should have a say in the ticketing process.